Dementia Care Home

OSJCT The Poplars

Chapman Street, Market Rasen, Lincolnshire, LN8 3DS

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff70 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds51
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2019-07-30

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth70
  • Compassion & dignity70
  • Cleanliness68
  • Activities & engagement65
  • Food quality63
  • Healthcare65
  • Management & leadership72
  • Resident happiness68
Section 02

What inspectors found

Inspected 2019-07-30

  • Is this home safe?

    Good
    The home was rated Good for safety at the June 2019 inspection. With 51 beds and a dementia specialism, this rating indicates inspectors were satisfied that staffing, medicines management, and safeguarding arrangements met the required standard. However, the published report does not include specific observations about staffing numbers, falls management, or infection control practices. No concerns were flagged in this domain.
    Verified by inspector
  • Is the care effective?

    Good
    The home received a Good rating for Effectiveness, which covers training, care planning, healthcare access, and nutrition. The home specialises in dementia care for adults over 65, and a Good rating suggests inspectors were satisfied that staff knowledge and care planning met the standard. No specific detail about dementia training content, GP access, or care plan review processes is included in the published report.
    Verified by inspector
  • Is this home caring?

    Good
    The home was rated Good for Caring, the domain that most directly reflects how staff treat your parent day to day. This covers warmth, dignity, privacy, and respect for independence. The published inspection summary does not include resident or relative quotes, nor specific observations of staff interactions. A Good rating indicates inspectors were satisfied, but no direct evidence of individual practice is available from this report.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The home received a Good rating for Responsiveness, which covers activities, individual engagement, and how well the home adapts to each person's needs. The service is registered for dementia care and has 51 beds. The published report does not describe any specific activities, engagement approaches, or individual tailoring of care. There is no mention of how the home supports people who cannot participate in group activities.
    Verified by inspector
  • Is the home well-led?

    Good
    The home was rated Good for Well-led, indicating inspectors were satisfied with management, governance, and culture at the time of the 2019 inspection. Named leadership is in place: Mrs Svetlana Ivanova Todorova is listed as Registered Manager and Mr James Norman Robson as Nominated Individual. The home is operated by The Orders of St. John Care Trust, a not-for-profit organisation. No detail about management visibility, staff culture, or governance processes is included in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home specialises in caring for adults over 65, including those living with dementia. The team provides residential care support for older people who need assistance with daily activities. For residents living with dementia, The Poplars offers specialised support as part of their care provision. The home accepts residents with varying stages of dementia who need residential care. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

OSJCT The Poplars received a Good rating across all five inspection domains in 2019, suggesting a solid baseline of care — but the inspection report contains very limited published detail, meaning most scores reflect the rating rather than specific observed evidence.

Homes in East Midlands typically score 68–82.
DCC Recommendation

Worth a visit

OSJCT The Poplars, on Chapman Street in Market Rasen, was rated Good across all five inspection domains when assessed in June 2019 — a consistent result with no previous inspection to compare against. The home is run by The Orders of St. John Care Trust, a large not-for-profit provider with a long track record in residential and dementia care, and has named management in place. All five domains — safety, effectiveness, caring, responsiveness, and leadership — met the Good standard at the time of inspection. The most significant limitation here is that this inspection took place in 2019, meaning the findings are now over five years old. A great deal can change in a care home over that period — management, staffing, occupancy, and ownership culture can all shift. The published report contains very little specific detail: no resident quotes, no staff observations, and no specific examples of practice are available in the summary. Before visiting, ask how many permanent staff work on the dementia unit after 8pm, whether the same manager named in 2019 is still in post, and how recently care plans were reviewed with family involvement.

The three questions to ask when you visit

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In Their Own Words

How OSJCT The Poplars describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What OSJCT The Poplars says about itself

Caring for older residents with dementia in Market Rasen

Dedicated residential home Support in Market Rasen

The Poplars in Market Rasen provides residential care for people over 65, including those living with dementia. This OSJCT care home offers support for older adults who need help with daily living in the East Midlands. The home focuses on providing care in a residential setting.

Care & specialisms

Who they care for

    The home specialises in caring for adults over 65, including those living with dementia. The team provides residential care support for older people who need assistance with daily activities.

    How they describe their dementia care

    For residents living with dementia, The Poplars offers specialised support as part of their care provision. The home accepts residents with varying stages of dementia who need residential care.

    “If you're considering The Poplars for someone you love, visiting the home could help you understand their current approach to care and communication.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

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    Digital Photoframe

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